First check that the power cable is properly connected and that the outlet has power. If the problem persists, follow the restart protocol described in the knowledge base, or create a technical ticket stating the serial number and the on-screen message (if any).
02
Can the tablets be used at home?
The AVACOM model is hybrid: the technology lives at school, not at home. The devices are designed for intensive classroom use and are managed from the CarGo.
03
Does the software work if there is no internet at the institution?
Yes. The system is offline-first by design. It works completely without internet. Syncing new content requires occasional connectivity, not permanent.
04
How do I update the platform content?
The content updates automatically during the scheduled sync windows (usually in the early morning). It requires no manual intervention from the coordinator or the IT team.
05
What happens if a tablet gets damaged?
The tablets have an AVACOM warranty. Create a ticket stating the serial number of the device and a description of the damage. The support team guides you through the replacement or repair process.
06
How is the CarGo cart set up when it arrives at the institution?
The AVACOM team performs the initial installation of the CarGo and its configuration with the assigned tablets. A specialist visits the institution and has everything ready for the first day of use.
07
Can we create our own lessons?
Yes. Teachers can create their own interactive lessons within the platform and share virtual labs with their students.
08
Is there pedagogical training for Teachers?
Yes, included in every implementation. Initial in-person training plus follow-up support, with transfer of pedagogical knowledge to the institution's team of teachers.
09
Can I track the status of my ticket?
Yes. When you submit the ticket you receive a case number and automatic progress notifications. You do not need to track it proactively: the system updates you on every status change.
10
Does the ecosystem work in rural areas without coverage?
Yes. The rural setup is designed to run without internet: the software is offline-first and content comes pre-loaded, ensuring pedagogical continuity.
11
What languages is the platform available in?
AVACOM's platform and support are available in Spanish, English and Simplified Chinese.
12
Can I add my own materials to the platform?
Yes. Teachers can add their own materials and combine them with the pre-loaded content within the platform.
