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Terms and conditions, privacy policy by region (Colombia, the USA, Europe, China, Mexico and Brazil), cookies, legal notice and accessibility statement. If any clause is unclear, send your query to the legal team and we will review it.
Rules of use for the AVACOM ecosystem: hardware, software, content and services. Applies to institutional clients and teacher users.
How we collect, use and protect personal data, including minors' data. A commitment not to sell data.
Essential, analytics and marketing: what each category loads, which third parties are involved and how to withdraw your consent.
Identity of the controller, registration data and formal obligations by jurisdiction. DPO contact information.
Compliance with Law 1581 of 2012 and Regulatory Decree 1377 of 2013. Habeas Data, authorizations and the role of the SIC.
Compliance with FERPA, COPPA, CCPA, SHIELD Act and TX HB18. Specific to K-12 student data protection.
Compliance with GDPR (EU 2016/679) and Spain's LOPDGDD. Legal bases, international transfers and ARSULIPO rights.
Compliance with PIPL (Personal Information Protection Law), DSL and CSL. Local storage on certified servers.
Compliance with LFPDPPP and INAI. ARCO rights and parental consent for minors' data.
Compliance with LGPD and ANPD. Article 14: reinforced protection for children's and adolescents' data.
AVACOM's commitment to WCAG 2.2 AA. Accessibility features in screens, platform and curriculum content.
These terms govern the use of the AVACOM 2.0 ecosystem, which comprises: (a) Hardware: interactive screens, the teacher tablet, classroom audio and AVACOM peripherals; (b) Software: the eClass Digital platform, the student app, eClass Studio and their components; (c) Content: curriculum lessons, pedagogical resources and media libraries; (d) Services: implementation, training, technical support and pedagogical consulting.
“Institution”: educational entity that contracts AVACOM (school, university, institute, NGO). “Teacher user”: a person registered as a teacher at the contracting institution. “Student user”: a person registered as a student; if a minor, their data is governed by the privacy safeguards described below. “Ecosystem”: the combination of hardware + software + content + services. “AVACOM office”: the responsible regional office: Colombia (Bogotá), United States (New York), Europe (Barcelona), Asia (Shenzhen), Africa (Accra).
By signing the purchase order, activating the hardware or creating an account on eClass Digital, the institution accepts these terms. Modifications are notified with 30 days' notice by email to the registered contact and appear in this same document with a new version number. Substantial changes require express confirmation.
AVACOM grants the institution a non-exclusive, non-transferable and revocable license to use eClass Digital and other software during the contracted period. The license is tied to the agreed number of classrooms, teachers and students. Security updates guaranteed for at least 5 years from the date of the hardware sale. Guaranteed offline operation with no mandatory telemetry. Twelve months' notice if an LTS version is discontinued.
SLA by criticality level: Critical < 4h · High < 24h · Normal < 72h. If AVACOM fails to meet the agreed SLA in a month, that month is not billed. Full details on the Support page.
Original hardware, firmware, software and content are the property of AVACOM. The institution retains ownership of: lessons that the institution's teachers create in eClass Studio; its own curriculum material incorporated into the system; anonymized usage data generated by its educational community. The trademarks AVACOM, eClass Digital and the associated logos are registered. Any use requires express authorization.
The processing of personal data is governed by the Privacy Policy and, depending on jurisdiction, by the regional policies (CO · US · EU · CN · MX · BR). AVACOM acts as a data processor for student data and as a controller for administrative and platform-usage data.
AVACOM is liable for direct damages up to the amount paid by the institution in the last 12 months. Loss of profit, moral damage and indirect damages are excluded, except in cases of willful misconduct or gross negligence. Liability for personal injury or for breach of personal-data obligations is not limited.
Either party may terminate the contract with 90 days' notice. On termination, the institution receives its data in an exportable format (standard CSV/JSON) and AVACOM deletes copies in its systems within 30 days.
The contract is governed by the law of the country of the AVACOM office that signs the order (CO, US, ES, CN or GH). In the event of a dispute, first mediation at the competent chamber of commerce; if there is no agreement within 90 days, ordinary jurisdiction applies. Legal contact: legal@avacomworld.com
We only collect what is needed for the ecosystem to work. Identification: name, institutional email, role (teacher / student / administrator), grade and institution. Pedagogical use: assigned lessons, grades and learning progress. This information belongs to the institution and is never sold or shared for advertising. In addition, when you use the corporate website: contact details you give us in the forms (contact, support, distribution, community and newsletter: name, email, institution and your message) and browsing data through cookies, as described in the Cookie Policy on this same page.
Operating the ecosystem (syncing, access, assignments). Technical support when you open a ticket. Product improvement, based on aggregated and anonymized data. Fulfilling legal and contractual obligations with the institution. We never use data for targeted advertising, never sell data to third parties, never profile minors for commercial purposes, never score students. These guarantees apply to pedagogical and student data. On the corporate website, additionally: answering your contact, support and distribution requests and, only with your consent, usage analytics and campaign measurement under the Cookie Policy.
When the institution registers students, AVACOM processes their data as a data processor. The institution is responsible for obtaining consent from parents or guardians in accordance with its jurisdiction (Habeas Data in CO, COPPA in the US, GDPR/LOPDGDD in the EU, PIPL in CN, LFPDPPP in MX, LGPD in BR). Students' data is not used to improve the product, not even anonymized, without explicit consent from the institution.
Only with essential sub-processors: hosting (regional AWS), transactional email, support platform. A public, updated list at avacomworld.com/legal/subencargados. None of them may use minors' data for purposes other than providing the service. On the website, and only under the categories you grant in the cookie notice: Google (Analytics), Microsoft (Clarity), Meta and LinkedIn (campaign measurement). The site is served through Cloudflare.
Active teacher or administrator account: as long as the account exists. Inactive account: 24 months, then anonymized. Students' pedagogical data: as indicated by the institution; by default, until the end of the academic year. Technical logs: 90 days.
Encryption in transit (TLS 1.3) and at rest (AES-256). Role-based access, mandatory multi-factor authentication for AVACOM staff, annual audits. Hosting in certified regions (ISO 27001, SOC 2 Type II). Incidents are notified within the applicable legal deadline (72h GDPR equivalent).
By default, data is stored in the client's region: LATAM in São Paulo, USA in Virginia, EU in Frankfurt, China in Shanghai, Mexico in AWS us-east region, West Africa in the AWS Cape Town region. Transfers between regions only with a valid legal basis (standard clauses, explicit consent or adequacy decision). The website analytics and marketing providers (Google, Microsoft, Meta and LinkedIn) may process data in the United States under the EU-US Data Privacy Framework and standard contractual clauses; see the transfers section of the Cookie Policy.
Access: know what data we hold and how we use it. Rectification: correct inaccurate or incomplete information. Erasure: request deletion, except for a legal obligation to retain. Restriction: restrict processing while a request is being resolved. Portability: receive your data in exportable format (JSON/CSV). Objection: object to non-essential processing. To exercise your rights, write to privacidad@avacomworld.com. We respond within a maximum of 15 business days. You can also withdraw your cookie consent at any time from "Cookie preferences" in the footer of every page, and lodge a complaint with your authority: the SIC in Colombia, INAI in Mexico, your supervisory authority in the EU, or the FTC and your state attorney general in the US.
The Data Protection Officer (DPO) handles queries, complaints and reports regarding data. General email: dpo@avacomworld.com · Barcelona, Spain.
Legal name: AVA SOLUCIONES AUDIOVISUALES S.A.S., trading as AVACOM. NIT 900.953.964-9. Address: AUT NORTE AV CR 45 103 34 OF 610 ED LOGIC 2, Bogotá, Colombia. Registration: Bogotá Chamber of Commerce.
General contact: info@avacomworld.com. Legal contact: legal@avacomworld.com. Data Protection Officer (GDPR): AVACOM SITE SL · dpo@avacomworld.com.
United States: AVA SOLUCIONES LLC, trading as AVACOM · 5959 NW 102 AVE DORAL, FL 33178. Spain: AVACOM SITE SL · NIF B 26696450 · Carrer de la Independència, 97, 08902 L'Hospitalet de Llobregat, Barcelona, España; acts as Data Protection Officer for the GDPR. China: 艾维科姆科技（深圳）有限公司 – AVACOM · registration 91440300MAK6T4DN99 · 深圳市龙华区观湖街道鹭湖社区观盛二路5号捷顺科技中心A802.
All original content on this site, texts, images, videos, software, trademarks and patents, is the exclusive property of AVA SOLUCIONES AUDIOVISUALES S.A.S. or its licensors. Reproduction, distribution or public communication without express written authorization is prohibited.
This legal notice is governed by Colombian law. For users in other jurisdictions, the applicable regional office law applies (US · ES · CN · GH). Formal notices to the AVACOM Legal Department.
AVACOM complies with Law 1581 of 2012 and Regulatory Decree 1377 of 2013, as well as the guidelines of the Superintendency of Industry and Commerce (SIC). Authorization: the data owner or their representative authorizes processing in writing (physical or electronic). Minors require authorization from a parent or guardian. Rights: to know, update, rectify, delete and revoke authorization. Response within 15 business days, extendable by 8 days for justified cause. Sensitive data (health, biometrics): only requested for a specific pedagogical need with additional authorization. Complaints: habeasdata@avacomworld.com. If not satisfied, contact the SIC at www.sic.gov.co. On the website, the cookie notice gathers your prior, express and informed authorisation for analytics and marketing, separately; you can revoke it at any time from "Cookie preferences" in the footer, with the scope of article 8 of Law 1581.
AVACOM is committed to FERPA-aligned handling of student educational records and COPPA-compliant data practices for students under 13. We do not advertise to students. We do not build behavioural profiles for marketing. We honor verifiable parental consent collected by the institution. We support the Student Privacy Pledge 2026 framework. State-level requests (e.g., California CCPA) are handled with a 45-day SLA. Privacy requests: privacy@avacomworld.com · AVA SOLUCIONES LLC
AVACOM SITE SL, domiciled in Barcelona, acts as the data controller for commercial and administrative data and as a processor for the institution’s pedagogical data. Legal basis: performance of the contract (Art. 6.1.b) and legal obligation (Art. 6.1.c). Minors’ data requires explicit parental consent for those under 14 in Spain; 16 in other EU countries unless a specific local rule applies. ARSULIPO rights can be exercised at rgpd@avacomworld.com with a response within 30 days. Complaints to the Spanish Data Protection Agency (AEPD) or the authority of your member country.
艾维科姆科技（深圳）有限公司 – AVACOM operates in China in accordance with the Personal Information Protection Law (PIPL, 2021), the Data Security Law (DSL) and the Cybersecurity Law (CSL). International transfers only with separate consent and a data protection impact assessment. Data localization: Chinese users’ data is stored on servers in Shanghai. Rights requests: pipl@avacomworld.com · 艾维科姆科技（深圳）有限公司 – AVACOM, Shenzhen.
Processing is governed by the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP). AVACOM acts as the data controller for administrative data and as a processor for student data. The institution is responsible for obtaining ARCO rights consent from parents or guardians of minor students. Rights and complaints: privacidad-mx@avacomworld.com.
Processing is governed by the Lei Geral de Proteção de Dados (LGPD, Law 13,709/2018). Legal basis: contract performance and legitimate interest. Minors under 12: parental consent required. Rights (access, correction, deletion, portability, information on sharing): privacidade-br@avacomworld.com. The institution may designate an internal DPO if required by Brazilian law.
AVACOM is committed to FERPA-aligned handling of student educational records and COPPA-compliant data practices for students under 13. We do not advertise to students, we do not build behavioural profiles for marketing, we honor verifiable parental consent collected by the institution, and we support the Student Privacy Pledge 2026 framework. State-level requests (e.g., California CCPA, New York SHIELD Act, Texas HB18) are handled with a 45-day SLA.
For requests related to FERPA, COPPA, CCPA or any US state law, contact: privacy@avacomworld.com · AVA SOLUCIONES LLC Federal framework: COPPA · FERPA. State frameworks: CCPA · SHIELD Act · TX HB18. Supervisory authority: Federal Trade Commission.
For website visitors in the US: we do not sell personal data. Sharing for cross-context behavioral advertising (CCPA/CPRA and the equivalent comprehensive laws of Virginia, Colorado, Texas and other states) only happens if you enable the marketing category in the cookie notice, and you can turn it off at any time from "Cookie preferences" in the footer, which acts as the opt-out mechanism. State rights: to know, delete, correct and opt out of sale or sharing; request them at privacy@avacomworld.com with reasonable identity verification.
AVACOM SITE SL, domiciled in Barcelona, acts as the data controller for commercial and administrative data, and as a processor for the institution's pedagogical data. Usual legal basis: performance of the contract (art. 6.1.b) and legal obligation (art. 6.1.c). Minors' data: explicit parental consent required for those under 14 in Spain, and 16 in other EU countries unless a specific local rule applies. ARSULIPO rights can be exercised at rgpd@avacomworld.com; a response within 30 days. For the website's analytics and marketing cookies the basis is your consent (art. 6.1.a), granular per purpose and revocable at any time from "Cookie preferences"; transfers to US providers rely on the Data Privacy Framework and standard contractual clauses (arts. 45 and 46).
Complaints can be filed with the Spanish Data Protection Agency (AEPD) or the authority of your EU member country. Data Protection Officer (DPO): AVACOM SITE SL · dpo@avacomworld.com · Barcelona, Spain. Legal framework: GDPR (EU) 2016/679 · LOPDGDD 3/2018. National authority: AEPD · CNIL and equivalents.
艾维科姆科技（深圳）有限公司 – AVACOM operates in China in accordance with the Personal Information Protection Law (PIPL, 2021), the Data Security Law (DSL) and the Cybersecurity Law (CSL). International transfers only with separate consent and an impact assessment. Data of those under 14 constitutes sensitive personal information under PIPL; explicit guardian consent is required. Rights: access, copy, correction, deletion, portability and the right not to be subject to automated decisions.
Privacy requests: privacy-cn@avacomworld.com. Supervisory authority: CAC (Cyberspace Administration of China). Legal framework: PIPL · DSL · CSL. Languages: 简体中文 · English. PIPL year: 2021.
AVACOM complies with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and the guidelines of the National Institute for Transparency, Access to Information and Personal Data Protection (INAI). ARCO rights (access, rectification, cancellation and objection) apply. The institution is the controller for student data processing. Parental consent is required for data of children and adolescents. Privacy notice is provided at the time of data collection, in accordance with Art. 16 of the law. On the website, analytics and marketing cookies activate only with your consent, gathered by category in the cookie notice; you can revoke it at any time from "Cookie preferences" in the footer. This document, together with the Privacy Policy and the Cookie Policy, forms the privacy notice.
Privacy requests: privacy-mx@avacomworld.com · response within 20 days. Supervisory authority: INAI. Legal framework: LFPDPPP. Rights: ARCO.
AVACOM operates in Brazil in accordance with the General Data Protection Law (LGPD, Law 13.709/2018) and the guidelines of the National Data Protection Authority (ANPD). Children's and adolescents' data: processing subject to Article 14 of the LGPD, with specific and prominent consent from at least one parent or legal guardian. Legal basis: performance of contract with the educational institution and compliance with a legal obligation.
Data subject rights: confirmation, access, correction, anonymization, portability and deletion. Privacy requests: privacy-br@avacomworld.com · response within 15 days. Supervisory authority: ANPD. Legal framework: LGPD (Law 13.709/2018). Special protection: Art. 14, children and adolescents.
AVACOM commits to its digital platform, content and hardware meeting at least WCAG 2.2 AA. We carry out an annual external audit and report known gaps with a remediation deadline.
Full keyboard navigation, including the lesson editor. Colour contrast measured against AA across all critical flows. Captions on curriculum videos and downloadable transcripts. Compatibility with NVDA, JAWS and VoiceOver screen readers. Reduced-motion mode (prefers-reduced-motion) is respected.
Adjustable screen height (motorized on AVACOM Pro+). High-contrast mode and zoom up to 400%. HDMI and USB-C output to connect students' assistive devices. Classroom audio with an optional magnetic loop for hearing aids.
If you find an accessibility barrier, write to us at accesibilidad@avacomworld.com. We respond within 48 business hours and publish an estimated remediation deadline. Cases blocking a teacher or student with a disability are escalated to critical priority.
We answer requests for access, rectification or deletion within the applicable legal deadline by region. The DPO oversees compliance across the covered jurisdictions.